![]() The results indicate that, in general, the users of the Help Desk system in the CUSUR were satisfied with the service received, despite the fact that most of them did not know the implementation, and an improvement in the dynamics of the center's technological support was observed. In order to know its scope, development, relevance and acceptance in the years that the active service was, in 2016 a mixed-case investigation was carried out through the technique of questionnaire type survey applied to 68 users the qualitative part consisted in the analysis of the open question of the questionnaire, and the recovery of the experience of the person who was in charge of the project, who is, in turn, one of the authors of this work. Learn to display the multiple ways users interact with a system through specific stencils for use case diagrams. uml use case diagram online shopping system EdrawMax user profile image easy diagrams. Discover our UML use case diagram template. ![]() ![]() At the Centro Universitario del Sur of the Universidad de Guadalajara, this tool was implemented during 8 years –from 2008 to 2015– and in the process was modified to fit the characteristics of the institution. uml use case diagram online shopping system. ![]() Having this tool allows possible to make daily decisions that influence the way in which technological incidents are resolved and thus prevent the processes of the different areas from being affected for an extended period of time. The Help Desk software or Help Desk system provides a point of support and contact between the IT provider and the end users. ![]()
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